Sahra Bazaar Privacy Commitments
AHMET ARIF SAMUTOGLU SOLO TRADING ("Sahra
Bazaar") understands the critical importance of safeguarding individual
privacy and ensuring the protection of Personal Information. This document
outlines our privacy commitments, explaining how we gather, manage and use your
Personal Information.
We adhere strictly to the Privacy Act 1988 (Cth)
(“Act”), ensuring full compliance with all stipulations regarding the
collection, management, and disclosure of your Personal Information. For
further information, please visit www.oaic.gov.au.
Understanding Personal Information
"Personal Information," as defined by
the Act, typically includes any data that can be used to personally identify an
individual. This may include, but is not limited to, your name, address,
telephone number, email address, occupation, and details pertaining to your
interactions with us.
The Spectrum of Personal Information We Collect
and Maintain
The nature of Personal Information we gather
depends on our relationship with you and may include:
- Identification Details: Your name, residential address, and date of
birth.
- Contact Information: Telephone number, residential, mailing, and email
addresses.
- Delivery Data: GPS location, time zone, and photographs (specifically
for our logistics services).
- Demographic Information: Date of birth, gender, age, purchase history,
income bracket, occupation, hobbies, and interests.
- Identity Verification: Driver’s licence number and passport details.
- Product and Service Data: Details of products and services purchased
or inquired about, along with any additional information required to
deliver those products and respond to your queries.
- Business Partner Information: If engaged as a business partner, we
collect the name of your business, your position, and contact details.
- Work-Related Information: If engaged as a service provider,
contractor, or agent, we collect performance-related information.
- Job Applicant Data: If you apply for a job with us, we collect
information to assess your application, such as your job application or
resume, and references.
- Financial Data: Payment methods, credit reports, and any information
provided in relation to applications for finance or in-store credit.
- Feedback: Information provided directly to us through our website,
customer surveys, or visits by our representatives.
- Health Information: Information we deem reasonably necessary to ensure
the health and safety of our premises, staff, and customers.
- Analytics: Information provided indirectly through use of our websites
or online presence, including your IP addresses.
The scope of information we collect aligns with
the specific services we provide, and interactions or relationships we have
with you. We only collect information that is deemed necessary for these
services, interactions, and relationships.
Sahra Bazaar's Employee Data Collection
AHMET ARIF SAMUTOGLU SOLO TRADING ("Sahra
Bazaar") gathers Personal Information from its employees, such as name,
address, contact numbers, email addresses, bank details, emergency contact
information, and employment records. This information includes your job
description and all other work-related data. While some of this information is
mandated by law, Sahra Bazaar also collects it to facilitate business
operations like ensuring timely payment of salaries, managing the
employer-employee relationship, and maintaining workplace safety.
We aim to collect Personal Information directly
from our employees whenever feasible. However, there may be instances where we
indirectly gather such data, such as from colleagues or other entities during a
criminal reference check.
Certain Personal Information, like an employee's
company email address and work contact number, is publicly accessible due to
the nature of their role. Sensitive information, however, is securely stored.
Employee records are retained in compliance with data retention requirements
under applicable laws.
Methods of Personal Information Collection
Direct Collection: We primarily collect your
Personal Information directly, unless it is unreasonable or impracticable to do
so. We may collect your information through:
- Your interaction with our website
- Conversations and communications between you and our representatives
- Completion of applications, purchase orders, or request for quotes
- Access to our premises
- In-store or online purchases
- Finance applications
- Contacting us for more information or website registration
- Participation in surveys and research
- Entry into a promotion, sweepstake, or contest sponsored by Sahra
Bazaar
- Subscribing to our mailing list or member program
- Interaction via social media pages like Sahra Bazaar's Facebook page,
Instagram, or Twitter account
- Applying for a franchise
- Supplying goods or services to us
- Expressing interest in a specific Sahra Bazaar service or product
- Submission of job applications or resumes, including references and
publicly available information about you
- Employment with us
Web Tracking and Cookies: We use tracking
technologies like cookies to identify your browser each time it visits our site
and to monitor the pages you visit. This data helps us optimize our site and
enhance your online experience. Cookies are bits of information that a website
transfers to a computer's hard disk for record-keeping. Most browsers are set
to accept cookies. If you prefer not to receive cookies, you may adjust your
browser settings accordingly.
Remarketing: Our website uses various software
platforms and analytics programs like Google AdWords, Google Analytics, and the
Google Display Network to display ads on other websites after you've visited
our site. This practice, known as remarketing, is a tool offered by Google and
other digital providers. To opt-out of Google advertising, manage your settings
by visiting the Google Ads Preferences Manager.
Franchisee Data Collection
AHMET ARIF SAMUTOGLU SOLO TRADING ("Sahra
Bazaar") may gather Personal Information from its franchisees to
effectively manage the Sahra Bazaar franchise network.
Third-Party Information
We might also obtain information from external
entities like credit reporting agencies, law enforcement bodies, and other
government institutions.
Consequences of Non-Disclosure of Personal
Information
Should you choose not to share the requested
Personal Information with us, we might be unable to deliver the products or
services you've asked for, at least not to the expected standard or perhaps not
at all. Additionally, we might be unable to provide you with information about
our offerings.
For employees, failure to provide the requested
Personal Information might hinder your or our ability to fulfill our respective
employer and employee commitments.
Usage and Disclosure of Personal Information
Rest assured, your Personal Information will
never be shared, sold, rented, or disclosed in ways other than those outlined
in this Privacy Policy.
We hold on to Personal Information as long as
it's necessary for the purpose it was collected for. In some instances, we may
retain it for longer periods when mandated by law or regulations, or to defend
our legal rights.
Sahra Bazaar's usage, collection, and retention
of your information aim to deliver our products and services to you, understand
you better, and improve our services. This includes:
Customer Service: We use your information to
complete transactions, deliver products and services, offer our membership
program, and promptly address queries, comments, or customer service issues
through email, social media, telephone, or mail. We may also record your
communications with our customer service representatives.
Marketing: We keep you informed about products,
services, events, or promotions that might interest you across various
channels. You can opt out of this at any time. We also use your information to
gauge the effectiveness of our online advertising and evaluate our website's
performance to enhance the content we display to you.
Business Operations: We use your information to
analyze our business, plan marketing strategies, conduct research, recruit, and
train. It also helps us enhance your in-store and online customer experiences,
accelerate your transactions, manage our business, analyze trends, administer
our website, track user movements, and gather broad demographic information. We
also collect health-related information to ensure the safety of our premises,
staff, and customers.
Fraud Prevention: We use your information to
prevent fraud and other criminal activities.
Recruitment: We use your information when hiring
staff and collaborating with contractors.
Employment-related Activities: We use your
information for activities and practices related to our employment
relationships.
Other Purposes: We use your information for other
purposes that we have explained and where you have provided the required
consent or been given the required notification; or which are required or
authorized by law.
Sharing of Personal Information
AHMET ARIF SAMUTOGLU SOLO TRADING ("Sahra
Bazaar") may share your Personal Information with:
Affiliated Entities: As defined by the
Corporations Act 2001 (Cth), particularly our parent firm and franchisees.
Franchisees: In instances relevant to your transactions with specific
franchisees. Service Providers: Among others, these include tech service
providers for application and system services, cloud infrastructure,
development and tech support, data processing, storage, hosting, research, data
analysis, payment protection providers, mailing services, couriers, payment
processors, delivery contractors, mobile app providers, data entry service
providers, network administrators, debt collectors, third-party product
repairers, and professional advisors like accountants, solicitors, business
consultants, and advisors. Partners: These include our third-party marketing
agencies, membership program partners, social media platforms like Facebook,
Twitter, Google, organizations we collaborate with for promotions or
distributions, or other entities we believe you might be interested in
receiving information from. Law Enforcement Agencies: We disclose information
to any individual, regulatory body, or government agency as required by law.
Business Acquirers: If we decide to sell a part or the entirety of our business
to a third party, we will disclose your information to the new owner(s) during
the transaction process.
We strive to safeguard your privacy when
transferring Personal Information overseas. This includes ensuring that the
foreign recipient either complies with the Australian Privacy Principles or is
bound by a similar enforceable obligation. Entities outside Australia that we
might disclose your Personal Information to include our affiliated entities
located in the United Kingdom, Europe, Asia, and South Africa, and our data
hosting, IT, and CRM service providers located in the United States, Brazil,
Canada, Europe, New Zealand, United Kingdom, and Asia.
Direct Marketing Communications
We may send you direct marketing communications
about our products and services that we believe might interest you, provided it
aligns with your expectations based on how we collected your Personal
Information. These communications can be sent in various forms, including mail,
SMS, social media, and email, in compliance with applicable marketing laws like
the Spam Act 2003 (Cth). If you express a preference for a method of
communication, we will strive to use that method whenever feasible.
Access and Modification
You can request to access your Personal
Information that we have in our possession at any point by reaching out to us
(contact details provided below). If we hold information that you are eligible
to access, we will endeavour to provide you with a convenient way to access it
(for instance, by mailing or emailing it to you). We might ask you to bear our
reasonable expenses for providing access to your Personal Information.
There could be scenarios where we cannot grant
you access to your Personal Information because we are legally not allowed to
do so or you don't have the legal right to access this information. For
instance, we may need to deny access if providing access would infringe on
other people's privacy or lead to a confidentiality breach. Employees should be
aware that we might have the right to refuse access to or correction of an
employee record. If we deny access, we will give you written reasons for our
refusal.
If you believe that the Personal Information we
have about you is incorrect, incomplete or inaccurate, you can request us to
modify it. We will review if the information needs to be amended. If we
disagree that there are grounds for amendment, we will add a note to the
Personal Information indicating your disagreement with it.
Employees should adhere to the processes we
specify to ensure we have accurate and up-to-date employee details (like bank
account and contact details).
Third-Party Websites
The links to third-party websites on sahrabazaar.com
are provided solely for your convenience. If you use these links, you will exit
Sahra Bazaar's site. Sahra Bazaar is not responsible for these sites, their
content, or their usage of your Personal Information.
Security Measures
Sahra Bazaar is dedicated to ensuring the
security of your Personal Information and uses industry-standard security
measures to safeguard and protect your information. This includes taking
reasonable steps to protect your Personal Information from loss, misuse, unauthorised
alteration, or disclosure. Some of the measures we take to secure your
information include:
- Implementing security restrictions on access to our systems, such as
passwords, firewalls, and anti-virus software.
- Providing external and internal premises security.
Queries or Complaints
If you have any questions about this Policy, any
concerns or a complaint about the way we handle your privacy or a potential
privacy breach, please use the contact link on our website or reach out to our
Privacy Officer using the details provided below.
Contacting the Privacy Officer
Privacy Officer Email: info@sahrabazaar.com
We promise to address all complaints fairly and
in a timely manner, considering all the circumstances of your complaint. We
generally aim to investigate and respond to complaints within 30 days of
receiving them. However, if the issue is complex and might take longer to
resolve, we will notify you and keep you updated.
To learn more about privacy in general, you can
visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
Definitions and Policy Updates
Sahra Bazaar reserves the right to modify this
Privacy Policy as needed for any reason. Whenever changes are made, we will
post the updated policy on our website. This policy was last revised in February
2024.